Shipping
Stock items are sent as a combined delivery within 1-3 working days.
The order is sent via GLS with delivery.
We reserve the right for any delays/notification times
with the respective freight companies, as well as during public holidays.

Right of withdrawal
This return policy only applies to goods purchased at www.aluracopenhagen.dk.
If you have purchased the item from one of our dealers, you must contact the dealer directly.

As a customer of Alura Copenhagen, you always have 14 days full right of return,
valid from the day you received your order.
This means that you no later than 14 weekdays after receiving your goods
must have sent us an email stating that you wish to cancel your purchase or parts of it.

The cancellation period expires 14 days after the day you received your item.
If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

How to return your item:
Send an email to info@aluracopenhagen.dk and let us know which items you want to return and your order number.
Fill in the return form that you will find here <-

Pack the goods in original jewelery boxes and attach a return form.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

Please note that you will not get the shipping costs back if you regret all or part of your purchase.

Return
Once you have notified us that you regret your purchase, you have 14 days to send the item back to us. Costs for returning goods will not be covered.
You are liable if damage occurs during transport.
You are only liable for any deterioration in the product’s value due to other handling,
than is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store, but you must not put it to actual use.

If the item has been tried on in addition to what is described above, we consider it used,
which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the goods.

The item must be returned in the original packaging.
If the original packaging is missing, this will result in a decrease in the value of the item.

We do not receive customers at the address in Charlottenlund, and refer to all returned goods being sent to the specified address.

Refund of the purchase amount
If you regret your purchase, you will get your money back.
If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery charges
(but not extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your message that you want to cancel the purchase.

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We neither accept parcels without distribution nor parcels sent by cash on delivery.